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Process redesign: practices

4 practices on process redesign, grouped by stage. Each one is rated by the strength of its evidence.

By: Paweł Szczęsny
Last reviewed: 17 October 2026
Corrections: Report an error

Practices

Explore

Find out where you stand and where AI could help.

Map tasks before deciding what to automate Break jobs into tasks and look at each one. Published scores rate how much of a job AI could do, its “exposure”. Treat a high score as a place to look, not as a decision to automate. Do first · Effort: low (days, one person) Evidence: Moderate Contested Process redesign · Explore

Adopt

Put AI to work on real tasks, with people checking the results.

Budget for the work AI creates AI removes some work and adds other work: checking its output, keeping records, handling exceptions and looking after the tools. Count that work and give it an owner before you count the saving. Do first · Effort: low (days, one person) Evidence: Common practice Process redesign · Adopt

Redesign

Change how the work is done, not only the tools.

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